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Frequently Asked questions

Frequently Asked questions

  • What is Red Plum Digital Sites

    Red Plum Digital helps you build awesome websites. For an annual or monthly subscription, our platform provides you access to templates, tools and services you can utilize to design your own site without coding or web development experience.

  • Can I get help designing my site?

    Yes! We offer video tutorials, guides and a community forum for free.

    We also offer the The Geoffery package which provides personalized, premimum design support. A very helpful resource if you have advanced design or customization goals.

    PACKAGES

  • What if I want you to design my site?

    We’d be happy to design your site. We offer this service through our Red Diva package. This package is typically a great value for small to mid-sized companies looking to outsource back-to-front design support. Installments are available. Typically a site can be launched within two months after we have all the image, video and copy assets from you.

    The Red Diva

  • I already have a site. Can I transfer it?

    Yes, it is possible to import your blog content from other platforms such as Blogger, LiveJournal, Movable Type, Tumblr, Wix, Typepad, Xanga, and more. You can also import your content from a self‑hosted WordPress site.

  • Can I design my site first, then worry about my domain?

    Yes. You will be able to access your account through a Red Plum domain such as subdomain.redplumwpbuilder.com. Then, when your site it built, you can replace your subdomain with your custom domain. This way, if you already have a site, your visitors can still access your old site until your new site is built.

  • What if I already have a domain?

    If you you already have a domain name from another provider, you can either transfer it to Red Plum or connect (point) it to Red Plum. To manage everything in one place, we’d recommend transferring.

    • Transferring your domain allows us to manage both your domain and website in one place. With transferring, there is usually no down-time for your site.
    • Connecting your domain keeps your domain with your current provider while pointing it to your Red Plum site. With pointing your site, down-time can occur and last between one and 72 hours. This is a globally controlled process in which we unfortunately do not have control.

    DOMAIN GUIDES

  • What all is included with a Red Plum Digital Site?

    All templates come with The Suite business services, a robust builder, and customization capabilities. Here are a few highlights.

    Website builder and simplified WordPress dashboard
    Take full control over your site. Build any layout you can imagine with an intuitive drag and drop builder – no programming knowledge required. You can keep it simple or dig into the more advanced design features offered such as layering, parallax, linking to specific page locations and more.

    Templates designed by professionals
    Our templates offer style, flexibility and room to grow. You can combine templates, too!
    Not offered by some competitors!

    Flexible and advanced commerce features
    Recapture sales with abandoned checkout recovery, review analytics, sell subscriptions or memberships, offer bookings and more included.
    Not offered by some competitors!

    Hosting
    Red Plum Sites are hosted on a reliable and fast network. Siteground hosts 1,900,000 domains while specializing in hosting WordPress websites.

    SEO tools
    We’ve got you covered. Sitemaps are automatically taken care of by our team. Use our SEO plugin to understand and customize your keywords, meta data and more.

    Analytics
    We connect you with Google Analytics. Easily understand how your site is performing and what’s working.

    24/7 Technical support
    24/7 technical support included. Submit tickets at your convenience.

    Custom domain name
    Submit your desired domain name via ticket and we’ll register it for you. With an annual subscription, your custom domain is free for a year or we’ll help you transfer a domain you already own for free.
    Not offered by some competitors!

    Email by G Suite
    We’ll include one email address with your custom domain, like yourname@yourdomain.com, through G Suite by Google with an annual subscription. Need more? You can always add more email addresses.
    Not offered by some competitors!

    View all the template features.  View The Suite features.

    TEMPLATE FEATURES              THE SUITE

  • Is Red Plum Digital Sites a good fit for me?

    It depends on what you are looking for from your website and for your business.

    Pro: WordPress offers the most for growth and customization and we’ve simplified the process. If you are looking for a powerful, customizable yet simplified website builder, then welcome home.

    Pro: We include an encompassing business package for a great value. You need well-rounded services to run an awesome business, so that’s what we offer.

    Con: While we provide you with ready-to-use templates and turn-key business services, WordPress can seem overwhelming at first. This is because WordPress offers tons of control. However, the solution is: take a bit of time to become acquainted with your options. We offer lots of help with this through videos, guides and forums for free.

    If you are interested in learning or if you are already comfortable with WordPress, then let’s get started.

  • Can I try Red Plum Sites out?

    Yes! We offer a 14-day free trial on all packages.

    When you sign up, your 14-day free trial automatically begins. Simple cancel your subscription before your trial ends to avoid any charges. You can remove or manage your trial or subscription(s) through your Red Plum account page.

    As a note, you can only use, transfer or point a custom domain name with purchase of a monthly or annual subscription. Your free custom domain name is available after purchase of an annual subscription.

  • yourdomain.redplumwpbuilder.com vs yourdomain.com

    All Red Plum Digital Sites include a built-in domain URL ending in .redplumwpbuilder.com. To use a custom domain like www.yourdomain.com, you can either register a domain name through us or, if you already have a domain name, you can transfer or point it to us.

    Once you have a custom domain your visitors will always visit your site through your custom domain URL unless they specifically visit your built-in .redplumwpbuilder.com URL.

    To keep our network secure, you’ll always access and see your built-in domain in your browser address bar when you’re logged in.

    DOMAIN GUIDES

  • Details on the 14-day trial?

    To become familiar with Red Plum Digital Sites you’ll have access to all features during your trial. Our 14-day free trial is included with all packages. When you sign up, the 14-day free trial will automatically begin.

    Please note:

    • You can create as many trials as you want. When you’re ready to upgrade to paid service, you’ll upgrade and pay for each site separately.
    • Your site is private, accessed through a password, during your trial. But, you can allow certain visitors access by providing them the password.
    • If your trial expires, you won’t have access to your site until you upgrade to a paid subscription.

    Limitations:

    • Search engines aren’t able to index trial sites.
    • Your trial site won’t be able to be verified by Google Search Console or Bing Webmaster Tools.

    You can remove or manage your trial or subscription(s) through your Red Plum account page.

  • How do I cancel my trial or subscription?

    We would hate to see you go. Please let us know if there anything we can do to better serve you. However, you can easily remove or manage your trial or subscription(s) through your Red Plum account page.

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