Support

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FAQs

We make building and managing enterprise-capable websites easy by removing barriers and non-billable tasks while increasing access to tested tools for agencies, designers, and marketers.

Within five minutes or less we build our users a fully-functioning website complete with hosting, domain services, security, pre-tested plugins, themes, templates, and demo content.

Yes! We offer video tutorials, guides and a community forum for free. Documentation

We also offer premium design services. Shoot us an email to inquire. We Design Sites

We’d be happy to design your site. We offer two packages, both are a great value for small to mid-sized companies looking to outsource back-to-front design support. Installments are available.

 

Typically a sites can be launched within two months after receiving your brand guide, images, videos, and copy.

We Design Sites

Yes, and no. It is possible to import your content from other platforms such as Blogger, LiveJournal, Movable Type, Tumblr, Wix, Typepad, Xanga, and more. You can also import your content from a self‑hosted WordPress site. If you were using Elementor to design your site, then you could export and import your designs, too!

Yes. You will be able to access your account through a Red Plum domain such as subdomain.redplumwpbuilder.com. Then, when your site it built, you can replace your subdomain with your custom domain. This way, if you already have a site, your visitors can still access your old site until your new site is built.

If you you already have a domain name from another provider, you can either transfer it to Red Plum or connect (point) it to Red Plum. To manage everything in one place, we’d recommend transferring.

 

  • Transferring your domain allows us to manage both your domain and website in one place. With transferring, there is usually no down-time for your site.
  • Connecting your domain keeps your domain with your current provider while pointing it to your Red Plum site. With pointing your site, down-time can occur and last between one and 72 hours. This is a globally controlled process in which we unfortunately do not have control.

 

Domain Guides

It depends on your website and business goals.

 

Pro: Red Plum WP Builder builds WordPress websites. WordPress offers the most for growth and customization and we’ve simplified the process. If you are looking for a powerful, customizable yet simplified website builder, then welcome home.

 

Pro: We include an encompassing business package for a great value. You need well-rounded services to run an awesome business, so that’s what we offer.

 

Con: While we provide you with ready-to-use features and turn-key demo sites, WordPress can seem overwhelming at first. This is because WordPress offers tons of control. However, the solution is to take a bit of time to become acquainted with your options. We offer lots of help with this through videos, guides and forums for free.

 

If you are interested in learning or if you are already comfortable with WordPress, then let’s get started.

Yes! We offer a 14-day free trial on all packages.

 

When you sign up, your 14-day free trial automatically begins. You can remove or manage your trial or subscription(s) through your Account page which is located in your admin menu.

 

As a note, you can only use, transfer or point a custom domain name with purchase of a monthly or annual subscription.

All Red Plum WP Builder include a built-in domain URL ending in .redplumwpbuilder.com. To use a custom domain like www.yourdomain.com, you can either register a domain name through us or, if you already have a domain name, you can transfer or point it to us.

Once you have a custom domain your visitors will always visit your site through your custom domain URL unless they specifically visit your built-in .redplumwpbuilder.com URL.

To become familiar with Red Plum WP Builder you’ll have access to all features during your trial. Our 14-day free trial is included with all packages. When you sign up, the 14-day free trial will automatically begin.

 

Please note:

  • You can create as many trials as you want. When you’re ready to upgrade to paid service, you’ll upgrade and pay for each site separately.
  • Your site is private, accessed through a password, during your trial. But, you can allow certain visitors access by providing them the password.
  • If your trial expires, you won’t have access to your site until you upgrade to a paid subscription.

 

Limitations:

  • Search engines aren’t able to index trial sites.
  • Your trial site won’t be able to be verified by Google Search Console or Bing Webmaster Tools.

 

You can remove or manage your trial or subscription(s) through your Account page.

We would hate to see you go. Please let us know if there is anything we can do to better serve you.

 

Or, you can easily remove or manage your trial or subscription(s) through your Account page.

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